Worldwide Payments are accepted, with a valid billing and shipping address , via :

Credit card
Debit card

Accepted credit cards are Visa, Mastercard and American Express. Bank Transfers are not accepted.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.
All transactions are secured. The Vélo Monaco website is provided with an SSL encryption system to protect personal and payment data.

QUICK FACTS

Our priority is your satisfaction. We are completely confident in the quality of our products and make all possible efforts to guarantee that you will be 100% satisfied with your purchase.
If you consider that your product is defective, please contact us as soon as possible by following the returns procedure as detailed below. Vélo Monaco will evaluate if your product has suffered from a manufacturing defect. If it has, we will offer a replacement or full refund if the product is not available anymore. Please note that a product can not be considered defective if the problem does not occur under normal conditions of use or if it results from long term usage.

EXCHANGE OR RETURN YOUR ORDER

- Exchange or Return within 15 days of receipt
- Refunds will be made to the original purchaser, in the original method of payment, and are only available for purchases made on our website. Purchased from one of our retail partners, please contact them directly.
- Item must be in perfect condition, unworn
- Original packaging

We aim to make returns as easy as possible. If you are not 100% satisfied with a product, you can return it within 15 days of receipt for either a size exchange, an alternate product or a full refund. The returned product must be in perfect condition, unworn and in its original packaging with labels attached.
The postage for returning items is at your cost but the shipping costs for any replacement items will be at our charge. We advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go missing in transit.

To make a return, simply contact us, include you order number and the email address you used when placing the order.

Vélo Monaco's signature packaging is inspired by our timeless design: the "Cloud" colour recalls for the human imagination, whilst our historic VM pattern elegantly coats the inside.
Issued from sustainable, 100% of recycled fibres and minimalist design, our packaging ease the transportation, which significantly reduces their carbon footprint.

Vélo Monaco offers the following delivery options in Europe, UK, Switzerland and Norway. 

• Standard delivery: 3 to 5 working days. Free above 145 €, otherwise 10 €
• DHL Express delivery: from 2 working days. 10 € for orders above 145 €, otherwise 20 €

Vélo Monaco offers the following delivery options in the Rest of the World:

• Standard delivery: 3 to 5 working days. Free above 145 €, otherwise 10 €
• DHL Express delivery: from 2 working days. 10 € for orders above 145 €, otherwise 20 €

 

Please Note

• Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8 am to 6 pm, excluding public holidays. Please note that deliveries can take longer to certain remote areas or if your order required additional security validation.
• We do not deliver to PO Boxes.
• You can find your order's tracking number in your Shipping Confirmation email or login to the My Account, selecting MY ORDERS page.

All our products are sent gift wrapped. To find more information on delivery or to reschedule your delivery, please contact us

CARING FOR YOUR CLOTHES IS CARING FOR THE ENVIRONMENT.

Lower temperature washes and delicate spin cycles are gentler on garments and help to protect the colour, shape and technical structure of our fabric.
Furthermore, they reduce the amount of energy used in care processes.